Terms and Conditions

1.Introduction

Welcome to Velvet Violet Hospitality LLP. These Terms and Conditions ("Terms") govern your use of our website, services, and products provided by Velvet Violet Hospitality LLP through the website velvetviolet.in. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

2.Definitions

• "Company" refers to Velvet Violet Hospitality LLP.
• "Website" refers to velvetviolet.in.
• "User" refers to any person or entity accessing or using the website.
• "Services" refers to any services offered by the Company, including hotel reservations, bookings, and related hospitality services.

3. Use of the website

3.1 Eligibility: By using our website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
3.2 Account Registration: To access certain services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Prohibited Activities: T Users are prohibited from engaging in any activities that may harm the website, its users, or the Company, including but not limited to:

• Violating any applicable laws or regulations.
• Uploading or transmitting viruses or harmful code.
• Interfering with the website's security features.
• Engaging in fraudulent activities.

4. Reservations and Bookings

4.1 Booking Process: Reservations and bookings made through the website are subject to availability. The Company reserves the right to accept or reject any booking request.
4.2 Payment:All bookings require full payment at the time of reservation. Accepted payment methods will be displayed during the booking process.
4.3Confirmation: A booking confirmation will be sent to the email address provided during the booking process. Please review the confirmation carefully and notify us immediately of any discrepancies.

5. Cancellation and Refund Policy

5.1 Cancellation by User: Users may cancel their reservations in accordance with the Company’s Refund Policy. Cancellations must be made through the website or by contacting customer service.
5.2 Refunds: Refunds will be processed in accordance with our Refund Policy, which is detailed on our website. Refund eligibility depends on the timing of the cancellation relative to the check-in date.
5.3 Cancellation by Company: The Company reserves the right to cancel any booking for reasons including but not limited to overbooking, fraud, or force majeure events. In such cases, the User will receive a full refund.

6. Privacy Policy

6.1 Data Collection: The Company collects personal data in accordance with our Privacy Policy, which is available on our website. By using our website, you consent to the collection and use of your personal data as described in the Privacy Policy.
6.2 Data Security: We take appropriate measures to protect the security of your personal data. However, we cannot guarantee absolute security and will not be liable for any breaches beyond our control.

7. Intellectual Property

7.1 Ownership: All content on the website, including text, images, logos, and trademarks, is the property of Velvet Violet Hospitality LLP or its licensors. Unauthorized use of any content is strictly prohibited.
7.2 License: Users are granted a limited, non-exclusive, and revocable license to access and use the website for personal, non-commercial purposes only.

8. Limitation of Liability

8.1 No Warranties: The website and services are provided on an "as is" basis, without warranties of any kind, either express or implied.
8.2 Limitation: Velvet Violet Hospitality LLP will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or services.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

10. Amendments

Velvet Violet Hospitality LLP reserves the right to amend or update these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the website after any such changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:
Velvet Violet Hospitality LLP
Email: info@velvetviolet.in