Refund Policy

1. Booking Cancellations and Refunds
a. Flexible Rate Bookings:

• Cancellations made more than 72 hours prior to the check-in date are eligible for a full refund.
• Cancellations made within 72 hours of the check-in date will incur a cancellation fee equivalent to one night's stay.

b. Non-Refundable Rate Bookings:

• These bookings are not eligible for a refund under any circumstances.
• Date changes may be allowed at our discretion, subject to availability and any applicable rate differences.

2. Early Departures
If you decide to check out earlier than your scheduled departure date:

• For Flexible Rate Bookings, a refund for the unused nights will be provided, minus a one-night stay cancellation fee
• For Non-Refundable Rate Bookings, no refund will be given for early departures.

3. No-Shows
If you do not arrive on the scheduled check-in date without prior notice:

• For Flexible Rate Bookings, a one-night stay cancellation fee will be charged, and the remaining nights will be refunded.
• For Non-Refundable Rate Bookings, no refund will be provided.

4. Special Packages and Promotions
Refund policies for special packages, promotions, or discounted rates may vary. Please refer to the specific terms and conditions provided at the time of booking.

5. Booking Modifications
Changes to booking dates or room types are subject to availability and any applicable rate differences. Modification requests should be made by contacting our customer service team at least 48 hours prior to the scheduled check-in date.

6. Force Majeure
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, government restrictions), we may offer refunds or rescheduling options at our discretion. Please contact us for assistance in such cases.

7. How to Request a Refund
To request a refund, please contact our customer service team with your booking details at:
Email: info@velvetviolet.in Refunds will be processed within 7-10 business days of receiving the request. The refunded amount will be credited to the original payment method used during booking.

8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Velvet Violet Hospitality LLP
Email: info@velvetviolet.in